Please note that applications for this vacancy are now closed. This page is for information only.
If you have any queries, please contact email@example.com(this will open in a new window) or call Meg Elphee on 0131 524 0160.
This is an exciting opportunity for someone who is experienced and enthusiastic in data management. We are looking for someone who can use initiative and creative approaches to help staff get the best from our CRM in delivering programmes efficiently and effectively. The CRM Assistant supports the CRM Manager in the overall administration and maintenance of Scottish Book Trust's recently delivered CRM system. The post ensures that the CRM data is valid and accurate, and works across the charity as a champion, training staff in effective CRM use and supporting the ongoing development of the system.
While working most closely with the website and CRM team, the role is part of the wider Marketing and Communications team and works in collaboration with all programme teams across the charity.
Salary: Grade 3, £21,500 - £25,999
Duration: Full time, 1 year fixed term
Reporting to: CRM Manager
Closing date: Friday 17 January 2020 at 12 noon
Interview date: Friday 31 January
Training, documentation and support
- Produce and maintain documentation of various CRM procedures, for reference and training purposes
- Research and gather a knowledge base of CRM and data management solutions to assist in resolving issues
- Frontline support for all users of the CRM, investigate and analyse reported defects/issues and where appropriate escalate to agencies
- Provide ongoing support and training for staff in data entry and basic management
Data audit, cleansing and migrating
- Cleansing and mapping of data in preparation for migrating into CRM
- Audit CRM data on a regular basis, carry out data cleansing to maintain data integrity and produce/maintain support documentation
- Be a key support in testing implementation phases of both CRM and website/CRM integration to ensure processes operate as expected, cataloguing and coherent reporting of issues
- CMS set up of new programme registration/application within set deadlines, testing all phases
- Be a super user and help influence further development of the CRM system
- Be responsible for setting up new users in CRM, ensuring all Roles and Security Groups are correct
- Assist in developing, testing and implementing workflow (triggers)
- Work with teams to make better use of CRM to support working practices
- Extract data and prepare reports and statistics, as required, and develop/maintain Dashboard reporting
- Assist in management of email communications and setting up campaigns
- Attend regular meetings with various team members to review upcoming issues, items, and training
- Other duties as required to support digital projects across Scottish Book Trust
Knowledge, skills and experience
- Demonstrable experience of administering data systems/CRM and how they can be effectively deployed across an organisation
- Excellent communication skills and ability to communicate with a broad range of people both internal and external
- Ability to work with people of varying technical skills, and to collaborate with diverse organisational teams
- Experience of writing support documentation for processes, aimed at non-technical users
- Excellent IT skills, including strong Excel skills
- Skilled in using online technology with expertise to learn and participate in the CRM community
- Strong analytical and creative problem-solving skills
- Highly organised with the ability to plan and manage changing priorities and drive through completion of tasks to agreed timelines
- High level of accuracy and attention to detail
- Understanding of ensuring data integrity
- Strong team player
- Approachable with a commitment to delivering excellent support to internal users
- Personal resilience and enthusiasm for achieving the charity’s objectives
- Experience of working in a CRM with Administrator privileges
- Previous experience in an end-user technical support role
- Query writing in Access would be helpful
- Experience of setting up email campaigns
- CMS experience
The post is based at Scottish Book Trust’s offices in Edinburgh.
Appointment will be conditional on securing basic clearance from Disclosure Scotland.
How to apply
To apply for this post please complete a Scottish Book Trust application form(this will open in a new window) and an equal opportunity form(this will open in a new window) and email them to firstname.lastname@example.org(this will open in a new window).
For further information please contact email@example.com(this will open in a new window), or call 0131 524 0160.